My dad needs help retreiving his lost password

[littletuk2000]

Hello,
My dad has forgot his password and needs help getting it reset.
 
He has went through the normal process of having it emailed to him but after the sight says the email has been sent, there is no email in his in box from the sight.
 
Any help would be appreciated.
 
He can be emailed at twistedtuk@aol.com.
 
Thank You.